Privacy Policy
This Privacy Policy describes how Velluto Noir (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from vellutonoir.com.
1. INFORMATION WE COLLECT
When you visit the Site or make a purchase of our handcrafted wooden coasters and home accessories, we collect certain information necessary to process your order:
- Personal Identification Information: Name, billing address, shipping address, email address, and phone number necessary to deliver your items and send order confirmations.
- Device & Order Information: IP address, browser type, time zone, and information about how you interact with our website to optimize your browsing experience.
2. HOW WE USE YOUR PERSONAL INFORMATION
We use the personal information we collect for the following business purposes:
- To fulfill, process, and ship your orders;
- To process payment transactions and prevent fraudulent orders;
- To provide order confirmations, invoices, and tracking updates;
- To communicate with you regarding customer support inquiries;
- To comply with applicable legal obligations and tax reporting requirements.
3. SHARING YOUR PERSONAL INFORMATION
We only share your personal information with trusted third-party service providers who assist us in operating our store and fulfilling your orders:
- Shopify: Our e-commerce platform that powers our online storefront.
- Payment Processors: Secure payment gateways (such as Stripe and PayPal) to process transactions safely.
- Shipping & Courier Partners: International express logistics providers and partner delivery networks (such as DHL, FedEx, and USPS) to transport and deliver your packages to your destination address.
- We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent.
4. WE DO NOT SELL YOUR PERSONAL INFORMATION
Velluto Noir does NOT sell, rent, trade, or lease your personal data to any third party for monetary or commercial consideration.
5. COOKIES & TRACKING TECHNOLOGIES
We use cookies to maintain your shopping session, remember items in your cart, and understand how visitors interact with our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of the site may not function properly without cookies.
6. DATA SECURITY & RETENTION
- We implement industry-standard 256-bit SSL encryption to protect your sensitive data during transmission.
- When you place an order, we retain your order information for our business records and accounting obligations unless and until you ask us to delete this information.
7. YOUR RIGHTS (ACCESS & DELETION)
Depending on your location (including applicable US State Privacy Laws and General Data Protection Regulations), you have the right to:
- Access the personal information we hold about you;
- Request that your personal information be corrected, updated, or deleted;
- Opt-out of non-essential communications.
To exercise any of these rights, please email our support team at support@vellutonoir.com.
8. CONTACT INFORMATION
For questions or concerns regarding our privacy practices, please contact us via our Contact Us page or:
Store Name: Velluto Noir
Support Email: support@vellutonoir.com
Phone Number: +212 6 91 58 32 47
Business Address: Rue Lafkih El Haj Abderrahmane NR 10 Bis 60000 Oujda, Morocco
Customer Support Hours: Mon–Fri, 9:00 AM – 5:00 PM GMT+1