Shipping Policy

At Velluto Noir, we specialize in providing carefully curated wooden home goods directly to our customers across the United States. All orders are carefully inspected, securely packaged, and dispatched directly from our facility in Morocco.

1. SHIPPING DESTINATIONS & RATES
- We currently ship to all physical addresses within the 50 United States.
- Standard International Shipping: FREE ($0.00) on all orders.
- No hidden handling charges or processing fees at checkout.

2. ORDER HANDLING & TRANSIT TIMES
To ensure your items arrive safely, all orders undergo careful quality checks before dispatch:
- Order Cut-Off Time: 5:00 PM (GMT+1), Monday through Friday.
- Handling / Processing Time: 1 to 3 business days (Monday – Friday).
- Transit Time to the United States: 6 to 10 business days (Monday – Friday).
- Total Estimated Delivery Time: 7 to 13 business days.

3. CARRIERS & TRACKING
- Orders are dispatched via international express couriers (such as DHL Express, FedEx, or tracked postal services) and handed over to local domestic postal carriers (USPS) for final home delivery.
- Once your package leaves our facility, you will automatically receive an email containing your tracking number and tracking link.
- You can track your package anytime at: https://vellutonoir.com/pages/track-order
- Please allow 24 to 48 hours from dispatch for carrier scan systems to update online.

4. CUSTOMS, DUTIES & TAXES
All orders are shipped directly from our studio in Morocco to the United States.
- Delivered Duty Paid: We manage and clear all export and shipping logistics prior to delivery.
- No Fees at Delivery: The total amount calculated and paid at checkout is your final price. Customers will not be asked to pay any additional customs clearance fees, import duties, or surprise delivery surcharges upon package arrival.

5. ORDER CANCELLATIONS & ADDRESS AMENDMENTS
If you need to change your delivery address or cancel an order, please email support@vellutonoir.com within 12 hours of placing the order. Once an order is processed and dispatched to the courier, we are unable to intercept or amend shipping details.

6. DAMAGED OR LOST SHIPMENTS
- Damaged in Transit: If your item arrives damaged or broken, please notify us within 7 days of delivery at support@vellutonoir.com with clear photos of the damaged item and packaging. We will provide a replacement or full refund, promptly, typically within 5–7 business days
- Lost Packages: If tracking has not updated or your shipment has not arrived within 20 business days from dispatch, please contact us immediately so we can launch an inquiry with the carrier and issue a full refund or replacement.

7. CONTACT INFORMATION
For any shipping inquiries, please contact our support team:

Store Name: Velluto Noir
Support Email: support@vellutonoir.com
Phone Number: +212 6 91 58 32 47
Business Address: Rue Lafkih El Haj Abderrahmane NR 10 Bis, 60000 Oujda, Morocco
Customer Support Hours: Mon–Fri, 9:00 AM – 5:00 PM GMT+1